After the hotel started to be renovated, Lao Feng and Lao Deng stopped participating. Sometimes they would come over to see the progress of the renovation and chat with Lao Tan. They rarely expressed opinions about the hotel. This was a sign of their full trust in Lao Tan. The two of them talked to Lao Tan.
His wife also told him not to interfere with Lao Tan and to let him make the decision in everything, so that Lao Tan could let go.
Lao Tan, Yanhua and Yanzi work very well together. When he has time, Lao Tan will tell them how to be a boss, how to run a business, how to open up business, how to treat employees, etc. The two of them have benefited a lot and admire Lao Tan very much.
Gradually, he was regarded as the backbone, and he was asked to make decisions on everything. Lao Tan was also a natural leader, and if nothing else, he really had a way of managing a hotel.
When recruiting employees, Lao Tan talked with Yanhua and Yanzi, mainly about setting the position salary and welfare benefits. The two bosses said that they would decide this and they would not participate.
Lao Tan set the waiter's salary at 2,000, the cleaner, dishwasher, 1,800, the chopping board, cold dish boy, and dumpling worker at 2,000. There are three days off every month, and a full attendance bonus of 300.
I thought of going with Zhang Li on the full attendance award. The high full attendance award attracted people, and within three days of posting the recruitment advertisement, all the people were recruited. The only thing missing was a front desk manager. It happened that Li Shuang was unwilling to work in Guandong.
Came here.
As soon as the Qingming Festival is over, spring in the provincial capital has completely arrived. The spring is warm and the flowers are blooming. The poplar trees on both sides of the road have lost their bark, and the branches have slightly sprouted their green buds. The weeping willows are green, and the branches like a girl's long hair are swaying in the wind.
There are dots of green among the withered grass, and the yellow and green ones are particularly beautiful.
People took off their sweaters and put on colorful singles. The anxious girls put on short-sleeved shirts at noon, with their two snow-white arms exposed, making the passionate boys linger in their eyes, blushing and heart-beating, and eager to try.
The decoration of Aqiao Dumpling Restaurant was completed on the 8th, and the employees began to clean up and clean up the garbage left by the decoration. Especially the spots left on the floor and glass from scratching, as well as paint stains. Sanitation needs to be cleaned up repeatedly.
At least five times.
Cleaning during the day and conducting pre-job training at night, so there is no delay in both.
Training and training before the hotel opens is crucial - untrained employees are the biggest cost to the company.
Lao Tan is going to implement the work-point system management that he has studied for many years. Now Jusite Training Company has a work-point system management course, but Lao Tan does not have time to study it. He wants to practice it according to his own research first and see the effect.
After working in catering for so many years, I have to put the management methods I have learned into practice, otherwise it will be a pity.
First, formulate various rules and regulations, job responsibilities, work processes and standards, and then give corresponding scores according to the regulations. For example, if you are late, the normal penalty is five yuan for being late once, and fifteen yuan for being late three times within a month.
, the full attendance bonus for the month will be deducted. There is no penalty now, and one point will be deducted for each late arrival. Of course, if you are late more than three times in the month, the full attendance bonus will also be deducted.
Another example is the phenomenon of fighting and swearing. Five points will be deducted at a time without a fine. In other words, there is no such thing as a fine in terms of work discipline, but there is a fine in the operating process. Not only the fine but also the deduction of points.
For example, if the chopping board is improperly kept and the raw materials deteriorate, resulting in loss, the original price must be compensated and two points will be deducted; if the waiter is negligent in his work and the customer runs out of orders, the original price must be compensated and two points will be deducted; if there are debris in the dishes, the customer will be deducted two points.
Dishes, resulting in losses, the chef who made the dishes and the chopping board for the side dishes will pay 60% of the selling price of the dishes, and two points will be deducted at the same time, etc.
So are there any bonus points? Of course there are.
Each employee's basic score is three points per day, and ninety points per month. If an employee puts forward reasonable suggestions and is adopted, three points will be added; if someone picks up money without being ignorant, three points will be added; for good people and good deeds, three points will be added, etc.
At the same time, every stall in the kitchen and every waiter at the front desk has a sales task, and there will be bonus points for completing the sales task for the day and the month. For example, the sales task for the current month is 180,000, first break it down. Hot dishes are 75,000,
Two thousand and five thousand per day; thirty thousand cold dishes, one thousand per day; forty-five thousand pasta, one thousand and five per day; thirty thousand drinks, one thousand per day.
For example: On that day, hot dishes sold for 3,000 yuan, cold dishes for 1,000 yuan, noodles for 2,000 yuan, and drinks for 800 yuan. Then the sales completion rate of each stall was 120% for hot dishes, 100% for cold dishes, and 130% for noodles.
Drinks account for 80%, and the sales champion of the day is pastries, so each of the pastry staff will add one point.
The same is true for waiters. Six waiters have a sales task of 180,000 yuan per month. Each person is 30,000 yuan, and each person has a thousand yuan per day. Each person has an ordering treasure, and how much he sells every day can be accurately reflected in the cashier backend.
When you come out, the one who sells the most is the sales champion of the day and gets one point.
Statistics are conducted at the end of the month. Stalls and individuals who have completed the sales task are considered qualified. Those who have exceeded the target will be awarded points in proportion. Take hot dishes as an example, the sales task is 75,000, and those who complete 75,000 are considered qualified, and 5,000 is a level.
, one point will be added to each person who reaches 80,000, two points will be added to 85,000, and so on. The same is true for waiters. Those who have reached 30,000 are qualified, but three thousand is the first level.
No points will be added for completing the overall sales task for the month, which is considered qualified. Each employee will receive one point for each employee exceeding 10,000, and so on.
In this way, each employee's score will be clearly reflected every month. Those who observe discipline, help each other and unite, are skilled in business, and have high sales ability will naturally have high scores, and no one can find fault.
In the past, the selection of outstanding employees was often controversial. Those who were not selected would only find faults, saying: If he is an outstanding employee, huh, he is not as good as me. He is late five times a month and always curses. Isn’t it just that he is better at cooking than me?
? Or: Isn’t it just that I can do something? If I can do something, I can ask the manager to have dinner twice more and so on.
No need to do it now, just talk about scores and everyone should shut up.
Every month, employees with high scores at the front desk and in the kitchen are considered outstanding employees and will be rewarded with 100 yuan plus five points.
If the score is not cleared, continue to accumulate. When it reaches 300 points, you will be rewarded with a 100 yuan voucher, which can be spent in the store and get a 40% discount on all items. This is very good, a family of three can have a big meal.
When the points are accumulated to 600 points, the reward is 200 yuan. When the points are accumulated to 1,000 points, the employee is a first-level employee, and the salary is automatically raised by one level. That is to say, the salary increase is not decided by the leader, but is done by oneself. If you want to increase the salary, just
Work hard and your score will automatically increase.
In order to make the scores transparent, Lao Tan designed a large annual score sheet for employees to hang on the wall, and the monthly scores were written directly on it, making it clear at a glance.
After the watch was hung up, Li Shuang said: "Boss, can you change the name into a photo? It seems too rigid. It should be more lively."
I accepted Li Shuang's suggestion and changed the name into a four-inch color photo. The effect was indeed different, making it look formal and lively.
During the training, the cleaning lady Zhu asked: "Master Tan, how can I get extra points for a cleaning job?"
"It's good to get extra points. First you have to complete your own work, and then help your colleagues with work, or take the initiative to take on any work, you can get extra points." Lao Tan replied.
"How many points can I get for insurance?" Sister Zhu asked again.
Lao Tan said: "I have discussed this with the two bosses. If the score reaches 3,000, we will provide pension insurance."
"Three thousand points?" Sister Zhu totaled it up and said, "That will take three years."
Lao Tan said: "Three years is not long. Besides, how many hotels now provide insurance for their employees?"
It is true that not many hotels provide insurance for their employees. First, there is a high turnover of employees, and second, many hotels do not stay open for long, and few survive three years. In addition, employees are not very aware of insurance. They think that if the boss provides insurance, they have to stay there all the time.
If you work in a restaurant and it’s difficult to raise your salary, you might as well give the insurance money directly to yourself.
However, group accident insurance is a must, because catering is also a high-risk industry, and accidents such as gas explosions, people jumping from pressure cookers, hand pressure from dough presses, and injuries from dough mixers often occur.
When Lao Tan was working in Binhai, an accident occurred at the Qinghua Pavilion branch. The noodle press pressed a pastry hand, causing the middle finger and index finger to rupture. He spent two months in the hospital for treatment and had two skin grafting operations. The total cost was 20 yuan.
40,000 yuan. I didn’t buy group accident insurance at that time. It was all paid for by the boss. That’s because the boss was rich. More than 200,000 yuan was nothing. If it was a small restaurant, it would be ruined and it would be a yellow shop.
Safety comes first at all times.
After the cleaning was done, Lao Tan was not in a hurry to open the business. He asked Lao Feng and Lao Deng to invite a few tables of friends to come over to taste the dishes and practice practicing. It looked good during the training, but there was no actual operation. There will be many problems in the actual operation.
Problems must be corrected before opening. It will be too late to correct them after opening.
Lao Feng asked: "How many people are needed? I have many friends."
Lao Tan said: "I'm going to run in for five days. You'd better take one table a day and practice."
All receptions are carried out according to normal business conditions. The waiters practice everything from ordering to serving during the meal, to sending guests and collecting meals, and paying the guests' bills virtually.
Two little girls who were working as waitresses for the first time were not yet flexible in the use of the ordering app. They were obviously nervous when serving. When serving the dishes, they even forgot the names of the dishes and their faces turned red. Lao Tan asked Li Shuang to focus on training these days.
These two people.
The kitchen is better. You don't face the guests directly. You cook when you see the order. There's nothing wrong with it. But it's also very reserved and a little nervous. I'm afraid the food won't be cooked well, so I'm extra careful.
Yanhua and Yanzi were excited. Although they were not paid for the meals, they were still happy because they could receive guests after all.
The two of them are busy and are more active than the employees.
"The guest wants garlic, please bring it over quickly."
Yanzi took out a head of garlic from the kitchen and handed it to the waiter. After taking it, the waiter took two steps and turned around and asked: "Sister Yan, which table is this?"
"It's from Lao Feng's table," Yanzi said.
"Lao Feng's table? Which table is that?" the waiter asked again.
"Three five private rooms."
The waiter said "Oh" and went up to the second floor to deliver the garlic.
Lao Tan couldn't help laughing at the side, and said to Yanzi: "Sister Yan, the waiter can solve this matter from now on, you don't have to do it yourself. Besides, you don't have to go to the kitchen to get the garlic, it will be passed to the mouth."
"I'm not in a hurry." Yanzi said.
"I'm training soldiers. I'm not training to be a boss lady. You just need to be a good boss." Lao Tan said, "When the food is served, Li Shuang will lead you and Yanhua up for a toast. Let's think about it."
"Are you still toasting?" Yanzi asked.
Lao Tan said: "Sister, you are the boss now and you open the restaurant. The people who come today will be the boss of our family in the future, so we have to build a good relationship. They came today because of the face of Lao Deng and Lao Feng. From now on,
Whether you come or not depends on how we entertain you. Go up and pick up something nice to say, so that you can get familiar with her first."
"I know this, but what are you talking about? I don't know how to say it," Yanzi said.
Lao Tan laughed, called Li Shuang and Yanhua over, and said, "You two bosses will go up to toast later. You won't say it's okay. Let's see what Li Shuang says first, and you two will follow suit."
Yanzi looked at Li Shuang and said, "Sister Shuang, I'll look at you soon."
Yanhua didn't like crowded places and didn't want to go. She said, "I won't go. Yanzi can be alone. From now on, Yanzi will be responsible for this. I will only be responsible for buying groceries and taking care of logistics."
Yanzi said: "Wherever it goes, you have to go."
Yanhua said: "You can just go. I blush when I talk. It's not like you don't know."
Seeing that Yanhua insisted not to go and did not force her, Li Shuang led Yanzi upstairs.
After they left, Lao Tan said to Yanhua: "You also have to exercise, you are the boss now."
Yanhua said: "You know me, I don't like crowds, and I don't know what to say because I don't know how to speak."
"Practice, no one will say it at first, it's all practice," Lao Tan said.
Yanhua smiled and said softly: "I will never be able to practice it in this life."