Chapter 321 Leader, you don’t want everyone to be out of work, do you?
Chapter 321 Leader, you don’t want everyone to be without work, right?
"Leader," He Huan said, "We are here today mainly to discuss the treatment of tour guides after the implementation of the new regulations on behalf of Yunzhou tour guides."
The leader paused briefly and said, "You go to the conference room first."
The secretary took them to the conference room.
Everyone asked He Huan: "How was your talk with the stars?"
"There is no problem with Zhang Qishan. The main thing is that after Xingxing starts to implement the new rules, it will be up to other travel agencies to see what they do. You must be steady and don't accept it if you don't meet the conditions given by Xingxing Travel Agency."
"Yeah." Everyone nodded.
After a while, the leader and several bureau leaders came in.
The leader smiled brightly and said, "If you have any opinions, feel free to mention them."
Everyone looked at He Huan, and the leader also looked at He Huan with a smile.
He Huan proposed a guide fee of 500 plus meal allowance and talk allowance.
"Because of the quality of the tour, we can no longer have team meals. The leaders also know how terrible the team meals are and the service attitude is not good. We tour guides are the waiters.
Now that people's living standards have improved, the most important thing is to eat. How can we reflect the quality of a quality tour if we don't let tourists eat well? If the food is not good, tourists will be more resentful.
So we decided not to take tourists for group meals in the future. In this way, the tour guide would not have a company to accompany us for meals, so we would have to give this meal supplement to us.
Also, the tour guide’s phone calls are very high, and we have always paid for them ourselves. But we are working, not chatting, so we have to pay for the call.”
"The team meal includes a free meal with the guide. How can you ask for meal supplements if you don't eat it yourself? Making phone calls is work, but it is already included in the guide fee!" asked a leader.
He Huan said: "Have you ever been a tour guide?"
The leader shook his head.
"Then let me tell you. How does a tour guide who has always been eating, drinking, having fun and making money for free in the eyes of the public work?
For one-day tours, they are all individual tourists. You got the list the night before, and they are scattered in various hotels and even guest houses in Spring City. You need to plan according to the area, and then contact them about the pick-up time the next day.
Then contact the tour guide and driver who will pick you up the next day. Because the driver really only drives, they will not contact the tourists. If the tourists cannot find them, they should call the tour guide. You ask the driver to wait there, and if the tourists are late, he will run away
. So every car picking up people must have a tour guide.
I got up at five o'clock in the morning and worked until eight o'clock in the morning. I finally picked up the people and put them all in a car. I didn't have time to thank the tour guide who helped pick up the people. We are all brothers and sisters. Needless to say, they had disappeared into the sea of people.
Today's tour guide, you are on the bus. Some tourists complained that they didn't wake up, some were bored and went to play, some went to have breakfast, some forgot to take things, and some didn't want to go.
.
Finally, the tour guide took care of this mess again, and luckily, the tour fee was collected!
This bus has tourists of all ages, men and women, the elderly are noisy, the children are crying, the tour guide is smiling, welcoming everyone... I am... please pay attention... we are going today...
At this time the tourist spoke, tour guide, I want to go to the toilet! Tour guide! I haven’t had breakfast, what delicious breakfast do you have here? Tour guide! Stop the car and I’ll go buy a bun! Tour guide! I’m motion sick, can you sit in the front? Tour guide!
!We are all together, can you help us change places?
Tour guide! Is there hot water? Tour guide! What are you having for lunch today? Tour guide! The weather is bad today! Will I wear less clothes? I want to go back and get my coat! Tour guide! The sun is so bright outside, do you have a parasol?
Lend it to me? Tour guide! Can I go to Stone Town with the high heels I'm wearing?
Tour guide! How old are you? Tour guide! Do you have a partner? Tour guide! Why are you so black? Tour guide! Are all people in Yunzhou as black as you? Tour guide! Is it very profitable to be a tour guide? Tour guide, be a tour guide
Isn’t it fun? Tour guide! I want to vomit! Wow..."
The tour guides smiled sadly, these are just some of the common problems, and they are not difficult at all.
"We finally arrived at the scenic spot. Tourists were waiting in air-conditioned cars or in the shade, while tour guides lined up to buy tickets.
Then we entered the scenic spot, tour guide, I can’t walk, tour guide is so sunny! What should I do if it rains? Tour guide, I’m a little cold! Tour guide, please help me with my backpack! Tour guide, can you take a break? Where is the restroom for tour guide? Tour guide, please help.
I'm taking care of my kids! What's this, tour guide? You obviously just talked about it!
Finally, the wonderful day is over. I greet everyone to get on the bus. Your voice is hoarse. The tourist said that the tour guide should sing a song! Thank you for your support. I will sing a song for you: Friends from far away, please stay...
Please help me fill out the feedback form. I'm so happy that there are no negative reviews. If there are negative reviews, you have to communicate with him again.
Finally, the group is disbanded. My brother called me and asked me to pick up the people tomorrow morning. Okay! List!
The tour guides who help pick people up are not paid. We just help each other like this. If you don’t help today, no one will help you tomorrow. Of course, they always come to pick me up and don’t let me pick up people.”
Several people laughed. Who dared to ask him to help pick people up?
"This is an easy one-day tour. As for overnight tours, if it is a nationwide tour, confirm the arrival time of the tourists, contact the driver, and pick them up at the airport or high-speed rail station. Similarly, you need help to pick them up. The tour guide who helps does not have money.
After waiting at the airport and station for a whole day, we finally picked up everyone. It would be really lucky if we were in the same hotel! If we were not assigned to the same hotel during the peak season, you would have to experience it again on the morning of a day trip.
Then from the beginning to the way, I contacted various hotels and restaurants to confirm. I queued up to buy tickets at the scenic spots. Compared with the tourists who ask you to carry your children with you and listen to the explanations, it is really great!
Finally, the wonderful day is over, and the tourists go back to the hotel for ward rounds.
At twelve o'clock in the middle of the night, you also returned to the company's room, queued in line, rushed to the bed, lying on the bed, snoring around, grinding your teeth to say dreams, feet smell sweat and smell.
.
I finally fell asleep, and the tourist suddenly called you, tour guide, I have a stomachache, is there something wrong with the food I ate today? Tour guide, the air conditioner in my room is broken! Tour guide! The tourist in my room is snoring, please change my room! Tour guide, toilet
Can’t flush with water…”
"When there is a tour guide, tourists never go directly to the hotel, they always go to the tour guide. It has finally been solved. If you are sick, you will be sent to the hospital. He will ask you to pay, and he will ask you to stay and take care of him. His family will complain, and you will explain to Ji Tiao.
.
If you can explain it well, go back and ask other tourists to get up. Some people are angry about getting up, and some people have forgotten things. When you check out, the front desk will tell you what is damaged in a certain room and what is consumed in a certain room. You go to communicate with the tourists again.
It's fine if tourists recognize you, and they'll probably blame you.
Then you finally got the money from the tourist, but he refused to pay and you had to pay it yourself. After paying the fee, you got on the bus despite the threat of him complaining.
Hello everyone, today we are going to Dali. When it comes to Dali, what do you think of?...Prince Duan! Duan Yu! Okay! Today we will talk about the Duan Dynasty...
We finally felt like cultural people during the explanation, and it was another wonderful day!
At this time, the tourism bureau called. The tourists complained to you. Can you explain the situation? Okay! I will explain!
Thank you for listening to our explanation. It is better than the management department that does not let you explain and only lets you solve it!
This is our day! This is what we do! Serving tourists 24 hours a day! Not eight hours! From morning to night, all we can do is talk and make phone calls!
We are both physical workers and mental workers! We are on the road all year round! Tourists sit with seat belts on, and we stand! When there is a traffic jam, we get off the car first to check! Tourists are still complaining about the traffic jam? Why don’t the tour guides move stones?
Tour guides have the highest accident rate! But they have no basic salary! No insurance! No contract!”
Everyone was almost crying.
"When we talk about signing a contract, we call it "working". What? It's easier for us to run outside in the hot sun than to sit in the office? Are we playing outside? The office has eight hours to get off work. How can we get off work? We are still working, who will pay overtime?
Our working hours are longer than those at the office, and the work intensity is far more intense than that! We work outside 24 hours a day, worry about it, and come back exhausted for several days in a row, and still ask me to come to the office? Otherwise, we don’t deserve to be paid or have insurance?
Well, who told us that we just want to lie down when we get back from the tour? We have to work as temporary workers! When there is no tour, we don’t get a penny. When we take the tour, we serve dozens of tourists 24 hours a day for everything! We get 500 a day.
Is it too much to supplement the guide fee with some meals and words?"
The bureau leaders stopped talking.
"You should lead a group to experience it yourself. Should we take this money?"
Everyone was shocked.
"The examples I gave earlier were all light and smooth. In reality, we encountered more problems.
Everyone says that tour guides are bad, they all blame tour guides for ruining the reputation of Yunzhou tourism.
But if you have enough food and clothing, you will know the etiquette, and if you have enough food and clothing, you will know the honor and disgrace. As the central figure who directly faces the tourists, the tour guide cannot even guarantee the life of the tour guide. How to ensure the quality of the tour guide? How to ensure the quality of the tourists?"
"We don't ask for high prices."
The tour guides were almost moved to tears.
"Boss, you don't want everyone to have no jobs, right?"
Several tour guides who just wanted to cry couldn't hold back their laughter.
The leaders' faces were all green, and they were threatening them openly! The leaders laughed and did not answer.
"Although there are many tour guides, there are always people to pick them up. But think about the tour guides who have been in the news for swearing and beating people. They don't go to work. They dare to pick up anything. When the new regulations come out, they probably threaten tourists not to leave. This is very important to Yunzhou
Does tourism have a good reputation?
This time we really want to do well in this market. We have the same purpose as the Tourism Bureau: to save the reputation of Yunzhou tourism and make quality tours mainstream.
To be honest, can those tour guides take these quality tours? There are three types of tour guides, and these are regular tour guides. For those tour guides who are like gangsters, can you safely let them take quality tours?
They accepted threatening tourists. These quality tourists are all Internet experts and have strong awareness of rights protection. I am afraid that the reputation of Yunzhou tourism will be even worse.
We have lost this group of quality tourists, let alone quality tourism.
But now this group of old tour guides have cultural heritage and rich experience in leading tours. They can transform into cultural tour guides the fastest.
But if we want to be literate, we must be unreasonable. The Tourism Bureau must urge travel agencies to accept our conditions.
It’s not that the travel agency doesn’t make money. In order to get all the travel agencies to follow, the tour guides from Xingxing Travel Agency and I will take over the group first. Let Xingxing Travel Agency make a lot of money first.”
"You take over the group first," the leader said.
He Huan looked at him.
The leader coaxed: "You should take it first. Everyone is waiting and watching. Other travel agencies are interested, so we will have the Tour Guide Association and the Travel Agency Association hold a meeting to discuss a fair treatment."
The tour guides looked at each other, then at He Huan, and nodded.