"Of course I also hope that this industry can get better and that my job will be easier and more enjoyable. Instead of tourists being wary of me because of Yunzhou's reputation as a tourist destination, or being hindered by my peers wherever I go."
Several people lowered their heads again. Everyone in the travel circle knows about Xiao Bailong's polarizing experience since his debut.
"The tourism chaos in a place has reached this point. Although it has caused huge damage to Yunzhou tourism and caused huge social impact, I think it is not a bad thing." He Huan added.
Everyone looked at him.
"Since it has become a huge sore and is filled with pus, the only option is to prick it and expose it in the sun. Let it scab and grow new flesh."
The travel agency representative nodded, "Well, although it was a big deal this time, we were all tied together and it was really overwhelming for everyone."
The driver's representative said: "We were also involved, lost money and became bad guys, and it caused such a big impact. To be honest, we were holding back too much anger and couldn't control it.
The leader’s criticism is right. We are indeed short-sighted. We have hundreds of drivers and we have no choice but to hope that the higher authorities can rectify the market so that we can support our families.”
The governor looked at He Huan, "Xiao Bailong, what do you think?"
"I think the biggest problem in Yunzhou is that you have to change tour guides and drivers everywhere you go. Tourists also complain a lot. Tour guides and tourists are a process of getting along, and now it is a two-way selection process.
Tourists used to choose routes, but now they pay more attention to choosing tour guides. This two-way relationship has been established from the beginning. But if tour guides and drivers have to be changed at every place, the tourists' entire itinerary will be fragmented.
He has just established a good relationship with a tour guide, and then changes to another tour guide, and has to break the psychological barrier and become familiar with him again. This way he cannot travel with peace of mind and fully appreciate the scenery and customs.
Just like children, they all know that it is not good to change nannies or teachers frequently. The same is true for adults, because interacting and getting along with others is a very energy-consuming activity.
Especially quality tourists don't like to put in too much effort to get familiar with new service staff. When they come out to play, they just want to relax and worry less. If something happens to them, they know who to call as soon as possible, which is very important to them.
Therefore, high-end service industries implement a one-person responsibility system and a steward system. There is always someone you trust to help you handle everything you encounter in this environment.
The same is true for high-end hotels. They strive to create a home away from home environment for customers, and customers will be more inclined to choose familiar hotels and familiar people to serve them.
Although traveling means going to different places to see different scenery, it is precisely because of this that having someone by your side who is familiar with the place, who is familiar with it, and who is also familiar with it is responsible for the end. This is the key for tourists to relax and enjoy traveling."
"Yeah." Everyone nodded frequently. The leaders were also full of admiration.
Xiao Bailong can make tourists like him so much because of his good explanations. His concept is very considerate.
"Because of the tourists, we often complain that they don't know anything when they travel, and they have to find a tour guide for everything."
Everyone laughed.
"In fact, this is also because when visiting an unfamiliar place, he has a kind of dependence. Therefore, constantly going to unfamiliar places and constantly changing unfamiliar people can easily make tourists physically and mentally exhausted."
Everyone nodded.
"The same applies to the driver. Once everyone is familiar with this master and walks with him every day, they will naturally have a sense of trust and security. If they change frequently, tourists will always be in a state of...always worrying."
The representative of the travel agency said: "Yes! This problem does exist. Even if they are not satisfied with the first tour guide, they are not willing to change tour guides unless there is a major problem.
Sometimes they complain to the tour guide, and the tour guide says that you should change the tour guide. If tourists ask for a change, we will usually change it. But at this time, the tourists are unwilling to change."
"Yes!" He Huan said, "Just like many people who marry a husband, they feel that the husband is lazy, talkative and unpleasant, but when they get divorced, she quits. What if the next one is not only lazy, unpleasant, but also violent?
"
"Hahaha..." all my fellow travelers laughed.
The leaders also tried hard to hold it in. Cheng Ju looked at him with a smile. Can he come up with some wonderful and vivid speeches no matter the occasion?
"Actually, it's because of the general environment. Tourists subconsciously think that tour guides are all like this, and a different one might not be as good as this one. As long as they are still traveling in a group, they are not willing to take the unknown risk of such a substitution."
Everyone is getting serious again, that's true.
"To do quality tourism, we want to let tourists know that there are better tour guides and make them worthy of their trust."
"Um."
"Actually, it's easy to understand if you look at it yourself. When you go to the office every day, a familiar person greets you, and you feel very calm. But what if strangers greet you every day when you enter the office? I'm afraid you will also be upset in your heart.
When you go out to do errands and see the same employee who handled the errand for you last time, you will feel very relaxed and comfortable, and you can rest assured to leave it to him. If there is a stranger every time you go there, it will be difficult for you to feel right.
Does this place create identity?”
Everyone nodded.
"Tour guides and tourists eat, live and travel together for several days. It is a very close relationship that is different from ordinary service staff. In principle, we will only travel with people we are familiar with.
When tour guides meet tourists, the first thing they do is break their psychological barriers and establish good relationships with them through our services and explanations, humor and thoughtfulness, etc.
Then, just now that the tourists are familiar with this tour guide, you change another one. If you change a tour guide tomorrow to take the Little White Dragon Group, I think they would rather go home."
Everyone laughed, he is so arrogant!
"Think about it, different tour guides and drivers get on the bus and greet tourists every day, just like when you enter the office and see different people greeting you every day, the feeling is the same.
It's hard for you to identify and relax. Especially when you already like someone, it's hard for you to accept a second person. This is normal human psychology."
Everyone nodded. Xiao Bailong is really good at giving examples. If you change your perspective, you can empathize with him.
"If you change a tour guide every day, it will be difficult for tourists to trust the tour guide and leave a deep impression on the tourist destination. The original role of a tour guide is to help tourists quickly establish identification and goodwill towards a strange place.
If the tour guide can’t make tourists agree with it, let alone make them identify with this place. So I think if Yunzhou wants to do quality tourism, it must break the rule of changing tour guides and drivers from place to place.”
No one said anything. Xiao Bailong was right, but it involved too much.
Director Cheng nodded, "We have held several meetings on this issue before, but Xiao Bailong did not explain it so profoundly, because he understood it from the perspective of tourists. This is the key to his ability to gain the trust of tourists.
It is precisely because of the recognition of Xiaobailong that the mood of the tourists in the Xiaobailong group was not affected at all. The other tourists were uneasy and strongly requested to suspend the trip. You were so busy that you couldn't appease them.
But the little white dragon group at the center of the storm is so calm. This is due to the personal charm of little white dragon. Tourists just like him and trust him. Many of us who work in the service industry lack this kind of empathy."
Everyone was silent, everyone is self-centered, and serving others is also a necessity in life. How many people are as considerate as Xiao Bailong? It is really difficult for him not to be liked by tourists.
The governor said: "This set of rules is indeed unreasonable. Due to various reasons and this method has been implemented for many years, breaking it rashly is afraid of causing dissatisfaction.
But now if we want to save Yunzhou’s tourism industry, we really can no longer use this method. Then we should take this opportunity to convene a meeting of the sixteen prefectures and cities in Banna to break this obstacle."
The secretary nodded and wrote in the notebook.
"At least there are no restrictions on tour guides and drivers from other places for fun tours. You have formed a closed circle here, can you break the barrier?" Director Cheng looked at them.
Local leaders and industry representatives nodded.
Director Cheng said happily: "If the water is not flowing, it is just a pool of stagnant water! Tourism should be mobile, there should be no restrictions. The entry of outside drivers and tour guides can also help you improve your service skills."
He Huan said: "Actually, Chuncheng tour guides and drivers cannot take your jobs. Banna is too far away, and for this one destination, routes have also been opened to major cities. Many of the tour groups in Banna are landing groups.
I was planning to come down here to look for a car from the beginning. Because it would take time, effort and money for us to come down with an empty car. It was the travel agency that decided to send a car down because they said the freight here is expensive and your attitude is bad."
The driver's representative rubbed his lips and had nothing to say.
"If your freight is reasonable and your service is good, the driver will drive well and don't control this or that. I'm still willing to find a local car and driver. As long as both parties cooperate, we must be fair and respectful."
The local colleagues nodded.
"To tell you something you don't like to hear, you think the tour is the most important and the driver is the best. But I think the tour guide is the most important. The tour guide is the key person who determines whether the tourists have fun during the trip.
Today is not the same era as in the past, and Yunzhou’s experienced drivers are great, but now transportation is becoming more and more developed, tourists have many ways to go to scenic spots, and there are more and more ways to travel.
You are making trouble because fewer and fewer tourists take tour buses, but in the face of an increasingly developed transportation network, what should be done is not to improve services? You can't really force tourists to get on the bus, right?
The driver ensures that the trip is safe and smooth, and the tour guide ensures that the trip is comfortable and enjoyable. Different division of labor, mutual cooperation and mutual respect are the prerequisites for cooperation.
If the driver can arrange the tourists comfortably and explain the scenic spots in a rich and interesting way, I will also admire you, then you can become a tour guide and no one will stop you."
Everyone laughed.
The driver's representative nodded, "Well, I'll advise everyone to get out of the car tomorrow when I get back."
The travel agency representative breathed a sigh of relief.
Everyone breathed a sigh of relief.
The governor said: "On the one hand, the driver team and travel agencies will continue to guarantee the itinerary of the existing teams. On the other hand, we will contact other state and city authorities and industry associations to hold a meeting in Banna tomorrow.
The most important thing is to find all the responsible persons as soon as possible and investigate thoroughly. I don’t believe that the boss of a passenger transport company can dominate here!"
The governor glanced over and several people lowered their heads.
He Huan is still very happy to achieve his goal of breaking down travel barriers.
Walking out of the tourist office late at night, Director Cheng patted him on the shoulder and said, "Xiao Bailong, you are great!"
"Director Cheng, thank you for your compliment. You praised me so much that I was embarrassed to hear it."
"Hahaha..." Director Cheng laughed, "No. Without you, this incident would paralyze Yunzhou tourism for several years before the market's confidence could be restored. But with you and the Little White Dragon Group here, I think the market will
He recovered quickly.”
"Well, I'm going to Nannuo Mountain tomorrow and will live on the mountain."
"Go ahead."
After getting into He Xinrui's car, He Huan waved to Director Cheng and left.
He Xinrui looked at him with admiration, "Xiao Bailong! You are so awesome!"