Yi Yao is still reasonable. Finding a solution at this time is far more important than finding out the real culprit behind the scenes. After all, once the goods are not shipped in time and are reported by users, the platform's fines will be small, but the loss of fans due to the impact on user experience is the biggest loss.
The Xinhua Garment Factory is no longer viable. Even if Zhao Xinhua agrees to postpone other orders and help Yi Yao and the others solve their current problems, Yi Yao will not agree.
After all, in terms of volume, Yimu Studio is not considered a major customer of Xinhua Garment Factory compared to orders from wholesalers. If the major customer is dissatisfied or even cancels cooperation with Xinhua Garment Factory because of this incident, Yi Yao simply cannot afford it.
this loss.
"How about I contact my friends and see if there are any small workshops or factories that can help us expedite production?" Qin Mo thought of a way. She has many friends, so it shouldn't be a big problem to find a workshop or factory that can process it.
But Yi Yao didn't seem relaxed at all: "The patterns and styles are all from Xinhua Garment Factory. If you find someone else to make them, it's piracy. If you really want to pursue the copyright issue, you will be sued. Besides, the template is in Zhao Xinhua's hands.
, he is willing to lend his templates to other factories? Even if these are not problems, can the fabric materials and craftsmanship of the clothes produced by other garment factories be guaranteed to be the same as before? "
The path for OEM expedited production was completely blocked, and Qin Mo was completely at his wits end: "This won't work, and that won't work either. What should I do?"
After so many years of operation, this is the first time Yi Yao has encountered this situation.
She has taken over many clothing account projects before, but the main accounts are basically clothing manufacturers or brands, so there will be no problem with the supply of goods. Now that she is facing this situation, Yi Yao is a little confused.
In the afternoon, Yi Yao tried to contact several order users to discuss returns, but the effect was very unsatisfactory. As soon as Yi Yao said that the supply of goods was tight and delayed delivery or refunds, the attitude of the other party instantly became arrogant, and two people even directly
Going to the live broadcast room to give a shout-out made Meng Chen nervous.
Linlin handled it well and silenced her in time to prevent the situation from developing further.
Expedited production was not feasible, and the user did not agree to a refund. The problem suddenly reached a dilemma.
In the afternoon, when Li came to process the order for packaging and shipping, he saw Linlin crossing out all the orders for that autumn clothing, and he roughly knew what had happened. He whispered to Linlin next to him: "What's going on? Is it out of stock?"
"
Linlin was not happy to begin with, so she said with a cold face: "Just do your job, why do you care so much?"
This matter was indeed Lin Feifei's fault.
She has been the head of the operations department at Yunchuang for several years and has a wide network of contacts. Especially through the operation of several clothing accounts in the past, she has met many customers who sell clothing.
She showed the sales data of Yiyao's live broadcast room to the customer, letting them see the sales trend and ex-factory price of this autumn clothing. Whether it can make money is all reflected in the data, and the customer was naturally tempted.
Lin Feifei thought very comprehensively and did not let one customer buy more than a thousand pieces of clothing. If the goods were not sold, her reputation would be affected.
Therefore, Lin Feifei mobilized seven or eight previous clothing customers, and several people ate this batch of goods together.
Anyway, 89 yuan is cheaper than the factory price, so customers are very excited.
It didn't cost a penny, and it also left a good impression on customers with free product selection. Lin Feifei killed two birds with one stone with this trick.
After the broadcast ended in the evening, Linlin and Meng Chen were both in bad moods. In order not to affect Meng Chen's live broadcast status, Yi Yao could only pretend that the problem had been solved: "Don't worry, I don't know what my sister does? I am an operator.
If I am defeated by this kind of thing, then I really don’t have to do it.”
Meng Chen still had some doubts: "Sister Yi Yao, are you telling the truth? Do you really have a way?"
Yi Yao twitched his eyebrows: "Grab the soybeans with your big hands, and you've got them all under control."
It was already half past ten. Yi Yao had already told Yi Chengwen in the afternoon that he would not go home in the evening, so that he would not have to prepare Yi Yao's meal. After such a long time, Yi Chengwen had gradually adapted to it, and he did not care when he heard that Yi Yao was not going home.
In a disappointed reaction, he just asked Yi Yao to go to bed early and send him a text message when he arrived at Chen Lu's place.
The next day is the weekend, because the studio currently only has one anchor, Meng Chen, so Meng Chen has no fixed rest day and has to live broadcast almost every day. Qin Mo has started to recruit new anchors, which is similar to the previous situation. Although the recruitment information
There were a lot of offers, but very few people actually applied, and almost none could pass Yi Yao's review.
However, Yi Yao increased Meng Chen's salary and helped relieve a lot of financial pressure on Meng Chen. Although it was a bit harder, Meng Chen's live broadcast status was not affected at all.
Traffic is heavy on weekends, and Yi Yao usually controls or supervises the whole process, but today Yi Yao did not enter the live broadcast room and has been organizing data in the office.
Yi Yao knew that Linlin's level had gradually improved, and she should give Linlin more opportunities to exercise.
At noon, Qin Mo went to the garment factory again, thinking that she would pay the workers to work overtime to replenish the goods. However, in the peak season of early autumn, the garment factory was running in three shifts, and the machinery and equipment were not available except for malfunctions or maintenance.
will stop.
When Qin Mo went there, he saw Xiaomi was there, so he wondered if he could ask Zhao Xinhua to help him expedite production through Xiaomi.
Xiaomi, who usually responds to requests, has the same opinion as Yi Yao this time: "It's not worth it for 20,000 yuan of goods. If Zhao Xinhua really offends the customer, what loss will he cause? How can you repay this favor?"
All day long, Qin Mo and Yi Yao were troubled by the delay in shipment.
At five o'clock in the afternoon, Yi Yao suddenly thought of Li Xiang and Chen Lu. She also knew that her thoughts had been restricted at this moment, and it was impossible to think of a solution, so she wondered if she could find a solution from her friends.
Yi Yao first called Li Xiang and asked him if he had time to have a meal together. It was already the weekend. Although Li Xiang had promised his friend to help with their wedding photos, he still postponed the work until tomorrow, got on his motorcycle and went there.
at the agreed upon place.
When Yi Yao called Chen Lu, Chen Lu was having dinner with Mr. Wang.
Although he was in a bad mood due to a lot of things, Yi Yao's mood improved a lot as soon as he called Chen Lu: "My dear concubine, today is a full moon, so let's have dinner together."
Chen Lu raised her head and glanced at Mr. Wang, then whispered back: "I'm having dinner with a client, and I can't leave now."
Yi Yao pouted: "Why don't you work so hard? You have to meet clients on the weekend, and Zhang Yunchuang is exploiting you again?"
Seeing that Yi Yao started to be poor again, Chen Lu replied: "I won't talk about it anymore. We'll talk about it when we get back."
I hung up the phone directly.
Yi Yao subconsciously decided to eat next to Si Hui, so that Chen Lu might be able to catch up with the second half when she came back from her busy work.
At the restaurant, Li Xiang had already arrived early. By the time Yi Yao arrived, Li Xiang had already ordered a few dishes.
After exchanging a few words, Yi Yao went straight to the point and told Li Xiang about the delayed shipment.
Li Xiang is a videographer and is not good at operations. "Delayed shipments have a big impact?"
Yi Yao shrugged: "There will probably be a fine on the platform, but it won't be too much. What we are worried about is that if we don't handle it well, we will lose a group of fans. There are already many old customers in the live broadcast room. It is too big for us to lose these people."
It’s not worth it anymore.”
Li thought about it for a moment and looked at Yi Yao with a suspicious look on his face: "You know the Taoduo platform, don't they also have a three-day delivery rule? If the incident happened on the Taoduo platform, how would they solve it?"
Sure enough, Yi Yao was restricted by her own thoughts, and she didn't think about Tao Duo at all.
Seeing Yi Yao's thoughtful look, Li Xiang took out the phone and asked a few friends who ran Taoduo stores.
"How, what did they say?"
As soon as Li Xiang hung up the phone, Yi Yao couldn't wait to ask.
Li Xiang didn't tease Yi Yao: "My friend said that this usually doesn't happen. If it does happen, the only way is to get a refund. However, if it's because the store is out of stock, the platform will give the user a refund.
A compensation payment will eventually be paid to the store."
Yi Yao frowned, this method did not seem suitable for the viewing platform.
Li Xiang didn’t think so: “The user who placed the order doesn’t agree to the refund?”
Yi Yao curled his lips: "I have asked a few, but the other party does not agree to refund. If it is delayed for three days, I can only wait for the platform to punish me."
Li Xiang's eyes suddenly lit up: "I think this method is good. Taoduo has been so many years earlier than Yueshi, and it has already formed consumption habits for users. If the store is out of stock and does not give users any compensation, they must be unhappy.
If this is the case, why not just give them a compensation payment?"
"Compensation?" Yi Yao was thoughtful, but obviously he hadn't thought through it yet.
Li Xiang smiled slightly: "Doesn't the Reading platform have its own dedicated Reading coins? I think you might as well compensate the users with some Reading coins. If they are really old users of the live broadcast room, then part of the money will definitely be used in the end.
As a gift from the live broadcast room, it comes back to you, which can be regarded as stopping the loss in time."
Yi Yao's eyes lit up, this was indeed the best way to deal with it at the moment.