Throughout the morning at the International Medical Department, Yang Ping saw twenty patients, and each patient was allocated an average of about ten minutes.
In the VIP clinic of any other hospital, such a short consultation time is absolutely unacceptable, but Yang Ping's patients are different. They are satisfied as long as they can get Yang Ping's number, even for one minute, and they will never be dissatisfied.
Time is short.
Now Yang Ping attends outpatient clinics two mornings a week, Monday morning and Friday morning. On Monday, he goes to the general outpatient clinic at the Institute of Surgery, and on Friday, he goes out to the VIP outpatient clinic at the International Medical Department. Anyway, there are experts every month.
Once the number is released, it will be empty within seconds.
In order to prevent scalpers from causing trouble, Sanbo Hospital's outpatient specialists use a real-name system to register on the official website. After grabbing the number, they print out the voucher. When going to the hospital for treatment, you must bring your ID card. The guiding nurse will carefully verify the ID card. Of course.
, some expert accounts will also be reserved for on-site registration, but these on-site reserved accounts are reserved for the elderly, mainly for those who do not know how to access the Internet.
Although this is not watertight, it basically prevents scalpers from disrupting registration. In fact, it is difficult to succeed in the scalper business without an internal response. Dean Xia hates scalpers the most, so he will be very strict in management in this area. He will focus on both internal and external, and start from the root.
Eliminate scalpers.
A large hospital like Sanbo Hospital has a lot of patients every day. There are many scalpers, scammers, doctors, thieves and other messy people who live around these patients. It used to be a mess anyway, but after many crackdowns by the security department
, now basically extinct.
Scalpers, swindlers, thieves and medical doctors are the four pests of large hospitals. They are generally difficult to eradicate because they are actually closely related to certain scum within the hospital. It is impossible to eradicate them completely. Most of the hospital directors are doctors and professors. It is difficult to deal with these scum.
Such bad guys have no experience. A well-known professor once criticized scalpers for reselling his expert account, and was stabbed by the scalpers in the end.
In order to eradicate the four pests, President Xia put a lot of thought into it. He not only established a strict and transparent system, but also used network technology to build a stable and easy-to-use official website. Together with the WeChat official account, the entire hospital's operation has become network-based.
change.
In fact, the network construction of Sanbo Hospital does not cost much. The official website, WeChat public account, medical self-service robot, etc. cost only more than one million yuan to build the network of the entire hospital, and this network is very easy to use.
In comparison, the network of Appendix 4 is said to cost 30 million. In the end, it is extremely difficult to use. It crashes and freezes from time to time, making it impossible to use. Many machines are just decorations. Many people don’t understand why the network of Appendix 4 costs so much.
Why is so much money like a piece of shit? Later I finally understood that Director Qian's affairs at that time were very involved. The superiors uprooted him, pulled out the carrots and brought them out of the mud, and took away more than a dozen leaders. Basically, everything was done in one pot, and the price was astronomical.
The networking thing has also been completely understood. It is said that the contractor who actually did the work in the end received only 300,000 yuan. 300,000 yuan for doing a job worth 30 million yuan. In fact, this contractor is quite conscientious. So many times it is not
If you have money, you can do good things, and you need a dean like Dean Xia.
In order to eliminate the "four pests", the camera surveillance system of Sanbo Hospital has implemented facial recognition. Now as soon as those who rely on these people for food enter the hospital, security guards are dispatched to capture them. These security guards are very heavy-handed, so after several experiences, those people
Recidivists no longer dare to come here to work. In fact, scalpers, scammers, thieves and doctors are all recidivists. There are very few newcomers. Even if there are newcomers who come a few times, they become recidivists and directly enter the blacklist of Sanbo Hospital.
Yang Ping's account is actually not difficult to get. It's not that there aren't many people seeking medical treatment from him, but the outpatient clinic of Sanbo Hospital has implemented a two-level screening system. Not everyone can just call an expert like Yang Ping.
If people with lumbar sprains report Yang Ping, patients who really need life-saving treatment will be crowded out. Excellent experts should be used in valuable areas.
Therefore, Sanbo Hospital has developed a nationwide exclusive system: the secondary outpatient recommendation mechanism.
When patients come to Sanbo Hospital, they cannot directly register for a specialist. First, they are asked to register for an ordinary doctor. Ordinary doctors are unsure or think that cases that are difficult will be entered into the hospital's system. Then the patient can go to the official website of Sanbo Hospital to grab a specialist's register.
, names and ID numbers that are not entered into the system cannot enter the channel for grabbing a number. If there is an urgent need to see an expert number for a medical condition, ordinary doctors can directly choose the green channel. At this time, there is no need to grab a number, and they will be directly recommended to the expert number.
Jumping in line.
In order to avoid random recommendations by ordinary doctors, experts will supervise ordinary doctors in reverse when they see a doctor. If an expert finds that the patients often recommended by a certain doctor do not meet the standards for being registered as an expert, he can call up all his recommended patients from the computer and see
It doesn’t matter what the proportion of qualified doctors is. If it continues to exceed the standard, the general doctor’s expert recommendation qualification will be cancelled, and he will need to pass an assessment before re-qualifying.
This system is designed to allow patients in need to see expert accounts and improve the efficiency of medical treatment. Patients with lumbar sprains, sore necks, and cysts on the back of their hands will not be able to see experts like Yang Ping, otherwise they will have a nail groove.
Yan also occupies an expert account, which is believed to cause a shortage of medical resources.
This not only avoids the inefficient medical treatment defects that drag people to death in Western countries, but also avoids the shortcomings of our country that all major and minor illnesses are crowded in front of experts. We can learn from each other's strengths and offset weaknesses, taking into account both efficiency and quality.
Therefore, it is not an exaggeration to say that Director Xia is a management expert. He is thinking about how to manage the hospital well every day. Especially after Sanbo Hospital has a genius like Yang Ping, Director Xia is even more ambitious. He wants to make the hospital better.
Become world-class.
Currently, the international medical department of the hospital has been operating for a period of time and has achieved very good results. Many of the world's richest people and national dignitaries have begun to make appointments for the medical services of the Institute of Surgery. The registration fee for an appointment has increased from the original 20,000 yuan to 20,000 US dollars.
, higher than Mayo, many people objected at the time. Dean Xia said, why can't it be higher than Mayo? They can make Chinese people's money, why can't we make their money? Our pricing is based on our medical level.
Rather than relying on other people's prices, other people's prices are just for reference.
Now it seems that even if the registration fee of more than 100,000 RMB or 20,000 US dollars is not a problem at all, others will not take it seriously.
Yang Ping watched the outpatient clinic all morning and drank a pot of tea. These patients all needed surgery. In fact, Yang Ping's appointment was not something he could just apply for. If he wanted to see Yang Ping, he had to let Song Zimo or Xu Zhiliang see him first.
They believe that Yang Ping needs to personally visit the doctor before Yang Ping can do it. Otherwise, Yang Ping would visit the doctor 24 hours a day and 365 days a year and he would not be able to see all the patients.
"Professor Yang, are you satisfied with the environment in this clinic?" Director Lian of the International Medical Department asked with concern. The surgical institute led by Yang Ping is the core medical force of their International Medical Department, and most of the patients come to them.
They must be taken care of well.
Yang Ping looked around the clinic: "It's very good. The translation of small languages should also strengthen the accumulation of medical vocabulary. Sometimes I think it is quite difficult for them to translate."
If the patient speaks English, Yang Ping has no problem and can directly communicate with the patient in English. However, once he encounters patients who speak a small language, he must rely on a translator to communicate. At this time, the accuracy of translation is very important.
