Zhu Lingling had been listening to Niu Xiaobai's analysis silently, nodding from time to time, raising the corners of her mouth in a cute curve, and the long eyelashes on her beautiful eyes were dancing, making her look really cute and attractive.
Just as Niu Xiaobai paused for a moment and Zhu Lingling was about to express her personal opinion, the waitress came over quietly again, bent down, pointed to the empty plate on the table, and asked politely in a low voice:
"Excuse me, can I take away these empty plates?"
Zhu Lingling looked at her and replied stiffly: "Okay!"
After receiving Zhu Lingling's confirmation, the waitress quickly cleared all the empty plates and various sundries on the table and put them on the trolley next to it. Except for the one that was still burning
There were no burning candles, Niu Xiaobai's mobile phones, and nothing else on the table.
The waitress picked up another white rag and wiped it vigorously on the table, causing Niu Xiaobai and Zhu Lingling to lean back unconsciously.
At this moment, with a "pop" sound, Zhu Lingling's cell phone fell to the ground. Obviously, this was caused by the waitress's excessive force. The waitress was frightened, and her face suddenly changed.
Pale. She bent down and picked up the phone, saying sorry over and over again.
When the phone was handed to Zhu Lingling's hand, everyone found that the screen of the phone had already fallen into pieces.
The waitress stood there upright, not knowing where to put her hands: "I'm sorry, I'm sorry! I really didn't mean to!" Her words were already crying.
In such service places as coffee shops and hotels, breaking a customer's mobile phone should be said to be a serious "service accident". If at this time, Zhu Lingling took the broken mobile phone to find their
If the management complains, the waiter will not only have to bear the cost of repairing the phone, but may also have a large amount of salary deducted, and may even be fired.
Zhu Lingling took a look at the waitress: she was a neatly dressed girl, probably around 20 years old, with a very gentle expression, but there was a hint of perseverance between her brows; perhaps the pressure in life was a bit high, and her whole body
She looked a little tired and haggard. Seeing this, Zhu Lingling smiled, gently threw the phone on the table, and said kindly: "Little sister, don't be nervous, my phone is better than what I have every month."
The phone bill is cheap...it's too old and I've long disliked it.
Yes, now you have given me a reason to replace it."
After hearing what Zhu Lingling said, the waitress breathed a sigh of relief and said with a smile: "How about this? I will help you take your phone and change the screen now? I know the corner of this street."
There is a master who repairs mobile phones everywhere. Not only does he repair it quickly, but he also charges a low price... Of course, your mobile phone was broken by me, so I will pay for it... For such a small thing, you can
Don't alarm our manager, do you think this is okay?"
Zhu Lingling smiled tolerantly: "Haha, no need! It doesn't cost a few dollars to replace the mobile phone screen. I'll pay for it myself. Don't worry, it's not easy for everyone. This matter is over like this. I won't
I will contact your manager again, just go about your business!"
The waitress thanked her profusely and then walked away anxiously.
Niu Xiaobai showed a knowing smile, gave a thumbs up and praised: "Xiao Lingdang, you are so generous! Compared with a scumbag who blackmailed an old man to collect rags, you have dumped him several times! I
I heard that some experts have said that the key to judging a person's accomplishments and accomplishments is his attitude towards people whose status is lower than his own. It seems that, Xiaoling, your accomplishments are very good and you are a friend worth making friends with!
"
Zhu Lingling smiled proudly: "That's necessary! Xiaobai, let me test you: Why is this waiter so diligent and eager to remove all the empty plates and sundries from our table?"
"Because this is a high-end coffee shop, in order to give you and me a pleasant experience, she cleaned up all the unnecessary clutter on the table."
Zhu Lingling changed into a mysterious look and laughed: "Haha! If you think so, you are totally wrong! Her purpose of cleaning up these clutter is to make you spend more, or even to drive you away.
.”
Looking at Niu Xiaobai's confused look, Zhu Lingling continued to explain: "For the catering industry, there is a very important indicator that affects their operating income, and that is the table turnover rate. Just imagine, they spent so much money
They spent a lot of money on decoration, hired so many employees, turned on the lights, air-conditioning... and provided all kinds of services for you to enjoy. But in the end, you only ordered a cup of coffee and sat here all day. They must be losing money.
of."
"Yes, I understand this. But, what does this have to do with taking away the empty plates?"
"Haha, Xiaobai, why haven't you turned around yet? Usually people who can come here are too embarrassed to do anything.
If you don’t buy anything, just sit here, right? You will consume some anyway. A large number of studies by experts from a certain country have shown that when the service staff takes away everything on the guest’s table, the guest will soon make two actions:
If he wants to continue sitting down, he will order something else; if he feels that time is almost up, the empty table will speed up his departure."
"It turns out there is a way inside here!" Niu Xiaobai couldn't help but sigh.
"What do you think? Compared with some black-hearted shops that are dedicated to pursuing profits, these high-end coffee shops are already much more restrained. For example, after a famous foreign fast food did a lot of research on its many stores, it was found that in order to achieve
At the break-even point, the best time for their customers to stay in the store is 17 minutes, so they have taken a lot of measures to automatically block customers who stay in the store for more than 17 minutes."
"The guest outside this door hasn't come in yet. How do you know that he will stay for more than 17 minutes? And why do you intercept the guest and prevent him from coming in?" Niu Xiaobai asked with a confused look on his face.
"Haha! Of course we can't blatantly intercept customers. Instead, we can use some ingenious designs to screen the types of customers and try to shorten their stay in the store. For example, make the lights very bright, so that
Those young lovers who stayed in the store for a long time and made love to each other stopped coming; the diameter of the straw was designed to be very large, so that the time for customers to drink drinks would be short; and the trick just now was to require employees to put the empty plates on the table as soon as possible
Take away to stimulate customers to spend more or leave... There is also a more damaging trick, which is to design the backrest of the seat at an angle of 89 degrees, which is not suitable for customers to sit comfortably for a long time..."
"Oh my god! Are these tricks too weird? It turns out that their beautiful advertisements only have 'no unchanging promises, only endless lies.' Don't these damaging tricks arouse resentment and complaints from customers?
?”
"What's the use of complaining? For example, when you complain to them that there is no beef in the beef noodles, the store will definitely tell you: 'Don't complain, there is no wife in the wife cake?' Besides, you think it's ordinary
Customers, do they all know about these hidden tricks?"
"That's right, as the saying goes, 'Three hundred and sixty lines, every line will lead to the number one scholar.' Ah! Among the three hundred and sixty lines, each line has its own way and is not open to outsiders."
"The phone is broken, Xiaobai, can you accompany me to buy a new phone?"