"I don't want to pick a group or grab a group. It's just that it's different from what I imagined." He Huan said, "Attractions, small transportation, etc., I think it's worthwhile and beneficial to tourists, that's fine.
But those shopping malls all stay for two or three hours at a time, and the real attractions last for up to an hour or at least five minutes. Is that a trip?"
Mr. Zhou and the senior sister looked at each other, and the senior sister began to eat the pumpkin seeds on the plate on the desk.
Mr. Zhou looked at He Huan and said, "Xiao Bailong, you have just entered the industry..."
He sighed again and leaned back in his chair, "Don't worry yet. The people who are signing up for you now are all young people, so it's easier to take care of them. But I want to make it clear in advance: this is not just fun, it is considered a high-quality product. The whole process is complete
Two shopping malls. The time will not exceed one hour. Most of the time will be spent at the scenic spots. Is that okay?"
He Huan thought for a moment and said, "Is it okay if I don't buy it?"
The senior sister laughed while eating melon seeds.
Mr. Zhou also laughed, "This question is usually asked by tourists, and you are the first one asked by the tour guide."
"I don't care what others do, I just do what I want to do."
Mr. Zhou sighed, "It's not mandatory, just buy it if you want."
He Huan nodded.
"Go to the planner to get the itinerary, familiarize yourself with the process, and ask your senior sister if you don't understand."
"Um."
He Huan and senior sister got up and walked out of the office.
Mr. Zhou held his hands and looked at his back. He originally thought that a dragon would come and make a lot of money! But he really didn't expect this kind of mentality!
If a tour guide only wants to take tourists to eat and have fun and not make money, then no matter how famous he is and no matter how popular he is, he will not be liked by travel agencies.
The two of them found a way to get their own itineraries, and the elder sister also received the funds receipt for the next group, and walked out of the travel agency.
"Let's go have a meal and help you check out the itinerary." The senior sister said, "Let's settle the accounts and come back to collect money and tickets when the group leaves."
"Senior Sister, aren't you going to pick up the tour tonight? You'd better be busy with your own business first."
"I take tour groups every day. During the peak season, one group comes back and another group comes again. Sometimes I pick up the group right after it is dropped off at the airport. I'm used to it. I'll let you know first.
Leading the first group well will build your confidence in leading groups in the future. Most people’s first group is a mess with all kinds of problems, and then they get scared and leave the industry.”
He Huan nodded, full of gratitude, Senior Sister is really great!
The senior sister took him into a steamed vegetable restaurant, ordered a few small bowls of food, and the two of them sat at a table outside.
"That is to say, if you are famous, the first group you take will be a high-quality group. The first group most tour guides take is like the one I just sent away. Tour guides choose groups, which is the most annoying in this industry. Travel agencies hate it, and planners hate it.
, The other tour guides hate it too.”
He Huan nodded, saying that he was still inexperienced in making such a willful request.
"For example, if I give you a tour, if you don't like this or that, I won't take it. If there is a tour later, I won't give it to you. Especially in the off-season, you can only lie at home every day without work.
In fact, we are just temporary workers, leading a group to earn a buck. If the problem of choosing a group spreads, no one will be willing to give you a group, and you will not be able to survive."
"Um."
The senior sister looked at him and sighed, "Huan'er! I know you are not picky, you just don't like taking tourists shopping. But which tour guide likes to take such a group?
The more people offer low-priced tours, the more they care about them, and the greater the pressure on tour guides. The most complained about are low-priced tours. This is not the reason why we force anything.
They just want to get the best service with the least money, so they will complain to you if they are not satisfied at all. It is even more serious. You only see Aji threatening them, but you don’t see tourists trying to be a tour guide.”
He Huan's eyes widened.
The senior sister smiled and said, "Don't think that tourists are all little ducks! Some tourists are here to take advantage of it, and they are very reasonable and fierce. The tour guide will beat the tour guide after saying a few words. No one has dealt with this matter yet. Because
…”
The senior sister sighed, "If something goes wrong in this industry, the first person to be punished is the tour guide."
The senior sister lowered her head and took a sip of old duck soup, "Low-price groups often don't see the value of tour guides and drivers serving them for a few days. They just think that since they paid the group fee, you should serve them.
Even if they only paid a few hundred for six days and five nights, it would still cost two to three hundred a day just to find a worker, right? Is there anyone cheaper than us? Besides, the money is not enough for their air tickets!"
The senior sister sighed.
"Actually, the price quoted for pure fun is equal to or slightly lower than the price of independent travel. The cost of any group has never included the service fee of the tour guide and driver.
That would be too high and no one would apply for it. In the foreign tourism industry, tourists are responsible for all expenses themselves, and additionally pay the tour guide fee, which is more than two hundred US dollars per day.
In our country, well, it has never happened. Tourists will not accept it. Go to the scenic spot and hire a tour guide, the minimum price is 100 yuan, and the tour guide will last two hours.
The ground pick-up requires explanations and arrangements for food, accommodation, and travel, but there is no charge. Tourists assume that it is already included in the tour fee. But he can actually calculate that no matter how high the tour fee is, it will not be higher than that of independent travel, otherwise it will not be cost-effective.
It won't be reported.
The expenses calculated by tourists are usually tickets plus accommodation, and it would be sane to include transportation between places and to scenic spots. As for tour guides, no, no one has ever included them!
But we have indeed put in time and energy! Moreover, the tourists are responsible for the group meals, and the tour guide is also responsible for it. We are on the phone all day long, and we pay for the phone bills ourselves.
As long as tourists don’t agree that tour guides and drivers should charge service fees, we can only live on kickbacks. Do you understand?”
He Huan ate in silence and didn't eat anything in the morning, but he had no appetite these past few days.
"It's not that we like to get kickbacks that much. If possible, who wouldn't want to make money normally? But neither travel agencies nor tourists take this into account!
No matter who you hire to provide you with services, do you have to pay them? But tour guides don’t. The tour guides don’t get service fees, and some people say they get kickbacks, so will the tour guides die after taking the tour?”
He Huan covered his face. Senior sister is always so sharp!
"The summary is: No matter what group you sign up for, tourists will never feel sorry for you, so you have to feel sorry for yourself and don't be soft-hearted to earn their money!"
He Huan couldn't laugh or cry, "Sister, you are too pessimistic."
"What if? I have been a tour guide for so many years and have served thousands of tourists, but no one realizes the value of my services. They just want to prevent me from making their money.
There are also people who give tips, usually male tourists who want to take advantage of me. Or, more normally, they want to chase me.
But none of them realized that the tour guide served me and I gave her money. Instead, I liked her and I gave her money.
So I never like tourists, I just want to say to those tourists who say they like me: Go to hell!"
"Hahaha..." He Huan raised his head and laughed, he really liked Senior Sister!
"Because he doesn't realize my value at all and has no respect for me. Favoring without respect is such a selfish act! What I hate most is tourists who like me! They are so self-righteous!"
He Huan was speechless. I’m afraid those tourists who like the senior sister will never understand why she hates him!
"You like tourists too much. I am telling you this just to let you know: your liking is too superficial. Just like those uncles and aunts like you because you make them happy.
But if they have a little respect for you and recognize your efforts, they won’t blame you when you say your camera is broken, do you understand?”
"Yeah." He Huan nodded. This incident also taught him a lot. Taking photos is an extra service.
"The first response to someone you respect should be understanding and comfort. Only Lijiang Dizhi can do this."
He Huan nodded. He felt even more sorry for Lijiang and accepted the call. Maybe colleagues really understand each other better.
"For so many years of leading tours, all kinds of tours and tourists are like this. When you make them happy, they treat you like a relative. But you didn't do a good job at all. Everything you did in front of them seemed like they were blind.
, instantly invisible.”
"Many tourists even think that they are asking the tour guide to eat, drink and have fun. Because you are eating, living and playing for free, he is like a almsgiver.
Please! The tour guide’s food and accommodation are in the agreement signed by the travel agency, okay! Not the food and accommodation of the tourists! And I would rather lie at home without them.”
He Huan smiled. Senior sister didn't go to any scenic spots this time. She wouldn't go if she couldn't. There are really few tour guides who like to have fun as much as he does.
"Tourists don't realize at all that you are following them to serve them, ensure their trip is smooth, and pay attention to their safety at all times. They have no energy to play. So... Well, if you see it through, you won't like tourists."
"It's not difficult to win the favor of tourists and be quick with your mouth and desserts. What's difficult is to win the respect of tourists. Even if you don't do it, they can understand you and help you.
When you encounter a problem, you can realize that now everyone is a group and work together to find a solution. Instead of leaving all the troubles to you alone because you are a tour guide, he will stand beside you and scream like a giant baby."
He Huan was silent.
"In all these years, I have never met tourists who realize that the tour group is a collective during the itinerary. They always work on their own and only focus on their own interests. You are dealing with conflicts among tourists every day.
If there are other conflicts, they should not be settled."
The senior sister picked up his itinerary and said, "You will be traveling from all over the country this time. Then you will be able to see how wonderful tourists are."
He Huan was speechless. Can the complimentary words from the senior sister's mouth still be used normally?
"Don't think that I can serve them well. In fact, a group like this that doesn't know each other can get into fights over seats in the car."
He Huan covered his face, couldn't he?
"So you can't satisfy everyone. If you want to impress them by being nice to them, you will be very tired and disappointed. What he really likes is that you are not that good, and he can understand it and won't erase your good points.
.”
"Senior Sister, this should be love you are talking about, right?"
"Sigh." The senior sister said, "Anyway, you have to take the tour by yourself. What you need to know is not to have too high expectations for tourists, just treat them as passers-by in life, and don't think about being friends.
This way you won’t feel too uncomfortable no matter what they do to you. Deleting tourists’ photos is so childish!”
He Huan smiled sheepishly.
"If you don't send the tour group and ignore the tourists, it's a good thing you are joining a tour group. If you lead the tour group by yourself, you will be sued to death!"
He Huan covered his face and said, "I will pay attention and control my emotions."
"You are still too young! You have seen through it, and you will not get too excited whether you are praising them or insulting them. Because their praises and insults are often based on their own standpoints and can change rapidly.
And you won’t easily like those girls who confess their love to you just because you like her to make her happy. Such girls are superficial and selfish! They are usually semen!"
He Huan nodded dumbfounded, "I understand."
Senior Sister, this woman is so mature and sensible, and she is only twenty-six years old. Is it really this profession that makes people age? It’s the mentality that makes people age!
After eating, He Huan looked at the itinerary with the help of the senior sister and prepared to receive the group information. It seemed that because the group he took this time was all young people, and there were also young girls, the senior sister was afraid that he would be deceived.
He Huan raised his head and looked at the senior sister. He really hoped that the senior sister would be happy!