But I have no choice, because the first duty of the medical office is to check whether the matter is related to our medical services. The first thing to check is whether it is a medical accident. They have dealt with various patients for a long time, and have been beaten and abused by individual impulsive patients.
situations often happen. So their attitude of not wanting to meddle is understandable.
Under such circumstances, I had to face the patient. At the same time, I was also full of curiosity: What kind of patient is this? Why does such a thing not matter? Even young ladies, most of them are very
Such things are taboo because many women go into that industry out of necessity.
The patient is in the office of the outpatient nurse manager.
When I entered, I was immediately surprised to find that she was so beautiful.
"This is Director Feng of our department, please talk to him." The head nurse of the outpatient clinic said to the patient.
The patient looked at me in surprise, and then said with a frown: "What else am I talking about? You charged excessively and caused me an allergic reaction. Not only do I ask you to treat me for free, but you must also compensate me for my losses."
.”
I said: "I have already understood that the nurse did a skin test before giving you the infusion, and the price of the drug was reviewed by the Price Bureau, so we are not responsible."
"Then let me ask you, is the medicine you prescribed for me the most expensive? Why didn't you tell me before using the medicine? Also, is it fake that I had an allergic reaction?" she said angrily.
I still calmly said: "You should have known the price of the drug when you paid the bill? Just paying the fee means that you have agreed with the price of the drug. It should be logical for me to say this, right? As for allergic reactions, that's just you.
You just have a special constitution. A situation like yours will occur only once in hundreds of thousands of people. Even the national medical accident assessment committee will not recognize such a situation as a medical accident."
"You are just quibbling." She said coldly, "How do we patients know the price of drugs? Doctors should always introduce the price and efficacy of drugs when prescribing drugs, right? The drugs you prescribed to me are the conventional drug prices.
Several times. Why didn't you tell me in advance? Yes, I paid the fee because I thought my illness was very serious and I had to take such medicine. Your doctor was derelict in not informing me of my condition, and, I
I had an allergic reaction. I don’t care what you said about me being the only one among hundreds of thousands of people. The problem is that my matter has already happened, and you must compensate me. I am only talking about this from my own standpoint.
Things. I’m the victim.”
In fact, what she said made sense, and I understood it very well, but I was standing in the hospital and talking to her about this matter from the perspective of the department, so I couldn't give in. So I said, "Since you have to think so.
If so, then you can report the situation to the medical authorities above and let the higher authorities make a decision."
I can only say this, because I really can't find any new reasons to convince her, and I also believe that our superior administrative department will not judge that it is our responsibility. Because the medical accident handling rules are there.
.
But she sneered and shook her head, "I won't report it to your superior department. You are all in the same group. I will directly report the situation to the newspaper and let the newspaper expose your irresponsibility, arbitrary charging, and arbitrary opening.
It’s about medicine.”
At this time, the head nurse of the outpatient clinic next to me couldn't bear it anymore. She immediately said: "You have such a disease, why are you still here?"
As soon as the head nurse said it, I secretly exclaimed "Oh no!" because now I clearly found that this patient was different.
Sure enough, the patient responded immediately, "What did you say?"
The head nurse sneered: "Don't you know what I said?"
I hurriedly stopped the head nurse and said, "Stop talking."
But the patient didn't give up, "Tell me, what kind of disease do I have? It's okay if you don't explain it clearly today."
I was secretly surprised: Did she not read her own medical records?
The head nurse was also angry and did not listen to my advice at all. She sneered: "You have no shame. You have a sexually transmitted disease. Is it wrong for our doctors to treat you according to your condition? What a joke!"
The patient was stunned for a moment, as if he was shocked. After a while, he came to his senses, "What did you say? Who has a sexually transmitted disease? You have to explain it to me clearly today!"
Only then did I feel that things were not that simple, so I hurriedly said: "Head nurse, please stop talking. First, bring me the patient's medical records. By the way, go and get the outpatient doctor who treated her right away."
Call."
"I have the medical records here. Humph! I want to see what you guys say." The patient took out the medical records from her bag, opened it and looked at it, and immediately opened her mouth wide, "Me, you! How could I do this?
Where's the illness?"
It seemed that she had not looked at her own medical records before. Now I suddenly understood. So I stretched out my hand to her and said, "Please show it to me. Okay?"
The head nurse went out, and then a nurse came in. I secretly praised the head nurse for her carefulness and experience, because she knew that if I were left alone with this patient, it would probably cause unnecessary trouble, because the patient
Sometimes it is very unreasonable and unscrupulous to find faults. On the contrary, I actually ignored this matter just now.
The patient handed me her medical record, but said: "This is absolutely impossible! I just have general inflammation. I haven't had sex for more than a month. How could such a problem happen? You must have made a mistake.
.”
The medical record was open, and I looked at the record above: Chief complaint: genital itching for nearly a week, frequent urination, urgent urination and painful urination. Physical examination: excessive leucorrhea, yellow color, odor, red and swollen urethral orifice... Diagnosis: Gonorrhea? syphilis
?The following is the prescription.
I looked at the medical record in surprise, then looked at the doctor's signature at the back, and immediately asked the nurse who just came in: "Who is this doctor? Why don't I recognize him?"
"It's a graduate student who just came for internship. Dr. Liu is taking care of her," the nurse answered.
I immediately understood: this intern master is a complete nerd. She even made a diagnosis based on the patient's chief complaint and general examination results without doing a leucorrhea test on the patient. Moreover, she also used the English names of gonorrhea and syphilis in the diagnosis. More
What's annoying is that she even put a question mark after the diagnosis! What is the question mark? It's just not sure. If it's not sure, why do you prescribe that kind of medicine?
This is troublesome, because it is likely to be a medical accident.
Soon the head nurse came, and behind her was the intern master, a girl who looked very young but wore a pair of thick lenses.
"Where's Dr. Liu?" I asked, looking at the intern and then looking away. I was thinking: How should I handle this matter? On the one hand, I have to convince the patient, and on the other hand, I have to try my best.
Protect this intern doctor. I know that it is not easy for a person to graduate from university to master's degree. It would be a pity if she was ruined because of this incident. Problems are problems, but it is best to
Do it internally after the fact.
"Dr. Liu suddenly had an emergency at home today and she went home," the head nurse said.
No wonder such a situation occurs. I thought to myself, and at the same time I blamed myself: It seems that my management of the department has been too loose recently, so it is not surprising that something like this happened.
After thinking about it, I said to the patient: "I'm sorry, our doctor has just come to us as an intern, and may have some lack of experience. But we are all here, so please forgive her for dealing with your condition.
I'm getting a little impatient now. Do you think this is okay? I'll ask one of our full professors and our obstetrics and gynecology experts to reexamine you. Okay? As for your expenses and compensation, etc.
After I finish checking you again, can we talk about it slowly?"
The head nurse next to her immediately said: "Director Feng..."
I immediately became angry, "Why are you interrupting while I'm talking? Are you the director or am I the director?"
In the department, I rarely get angry like this, but now, I have to do this.
The head nurse of the department, including the head nurse of the outpatient department, is the same. They lack understanding of many things in society and always feel that they are awesome in the hospital. Don’t you know that medical disputes are most likely to attract social attention and cannot be solved?
Well, there will be big problems.
Now, I have changed my attitude, because I have realized that the problem lies with us, but she is still adding fuel to the fire! How can I not get angry?
Maybe it's because the head nurse of the outpatient clinic rarely sees me getting angry like this? She stopped talking immediately. I don't usually talk much in the department, and I always maintain the principle of talking less and doing more. Because of this, the department is so
Ran inside rarely joked with me anymore, so the threat came naturally. I still know that distance creates dignity. After all, I am still relatively young, and I am only an associate professor, so this method is good for me.
Speaking is the best, otherwise how can I get those senior doctors to listen to me? How can this department be managed?
I stopped paying attention to the head nurse and immediately said to the intern doctor: "You go out first, and I will find you when you come down." My eyes were very sharp, and the intern doctor had a look of fear in his eyes.