After Wang Xudong asked Li Xiaotian to leave, he called Wu Tian over.
After asking Wu Tian to give a general report on the work of the security company, Wang Xudong finally said to Wu Tian: "Wu Tian, I have a task for you."
"Brother, tell me."
"This matter is my personal private matter, but you better arrange it for me. You, free up the third child's work for me, and ask the third child to investigate a person for me. This is the specialty of the third child, tracking and concealing
." Wang Xudong said slowly.
Wu Tian barely hesitated and nodded: "Okay, I'll go find the third child immediately."
"This is this person's photo and identity information. The equipment that Third Brother needs was given to us last time. You go to the warehouse and get it to him. Only you, me and Third Brother know about this matter. Don't let anyone know.
.In addition, let the third child do nothing, just follow up, monitor and investigate, and investigate clearly everything that this person and this family did in the past and present. For some things, it would be best if the evidence can be obtained directly.
But that’s it. You understand what I mean.”
Wu Tian nodded and said: "I understand, this kind of thing is too childish for the third child."
"The past was the past, and the present is the present. Let the third child pay more attention and don't let anyone find out."
"You know what Lao San is capable of. No one can discover him except you." Wu Tian smiled.
While Wang Xudong was dealing with the affairs of the security company, Su Wanqi was also urgently dealing with the affairs of Dongqi Company. After Wang Xudong left, she immediately convened a core leadership meeting, where everyone discussed and formulated a complete set of policies.
After formulating the response plan, Su Wanqi immediately held a meeting of managers, assigned the formulated plan to each specific person, and required immediate implementation.
Shortly after the meeting, refunds, compensation and other activities were immediately launched in each branch. Moreover, the store managers of each store personally called and arranged for customers to come in person to compensate customers for delayed delivery.
Apologize, and fully follow the customer's requirements during this process. If the customer requests a return, they will handle the return procedure on the spot. If the customer does not return the goods, they will make a promise to the customer on the spot, and the goods will arrive in a few days. In the end, regardless of whether the return is returned, they will give it to the customer.
The compensation for the original price of the product was very good. Dongqi Company's sincere attitude in admitting its mistake and the unprecedented amount of compensation won customers' understanding and goodwill.
Just that night, a large number of videos of Dongqi employees coming to compensate customers were posted on the Internet, which attracted a lot of attention. People who had always had doubts about what happened at Dongqi Company were in a dilemma.
It is a wait-and-see state. After all, this attitude of after-sales processing and proactive compensation is unprecedented, and it represents the attitude of this company.
Of course, Dongqi Company hired a public relations company and Internet company to promote and guide this matter on the Internet.
The next day, various departments stopped the inspection of Dongqi Company, and several departments issued official statements. The statement made it clear that the inspection of Dongqi Company was routine, and no Dongqi was found during the inspection.
If the company has any illegal or criminal behavior, we also warn the relevant media not to spread lies. Statements from several major companies have also begun to spread on the Internet in large numbers. This is equivalent to a slap in the face of many previous media. With official notifications, everyone also
Everyone finally believed what was going on, but the damage to the image of Dongqi Company due to the whole incident was unavoidable.
On the third day, Dongqi Company held a press conference in a hotel and invited many media reporters to participate. At the meeting, the company's vice president Su Wanqi gave a press briefing.
"Dear media reporters and friends present, I am now making a formal press briefing on behalf of our Donghai Dongqi Leather Co., Ltd. First of all, let me introduce the whole story of the incident. The cause of the incident was that the relevant government departments conducted a surprise inspection of our company.
From the statements issued by various departments, we can know that the inspection was not due to any illegal business activities of our company, but a routine work inspection. Facts have also proved that our Dongqi Company is a company that abides by laws and regulations.
There are no violations of any laws or regulations.
During this inspection, due to the company's insufficient estimation of the situation, some of the shoes that should have been delivered on time were overdue, with the most overdue for four days. Here, on behalf of Dongqi Company, I would like to express my condolences to all customers who have suffered from overdue delivery.
Sorry. This time the matter was overdue due to unilateral reasons of our company, so our company takes the initiative to bear all responsibilities. All overdue customers can choose to return the goods without reason, and we will refund the money immediately. At the same time, whether you choose to return or not
For customers who return goods, we will take the initiative to compensate them for the original price of the goods to express our company's apology. As of last night, all 13 customers who have suffered overdue purchases have been satisfactorily handled after-sales. At the same time, we have also
We have accepted our compensation, and here we once again apologize to all customers. Our Dongqi Company once again promises that if any overdue delivery occurs in the future, the company will handle it in the same way as this time.
In this incident, it was originally a routine work inspection, but some unscrupulous media and netizens fabricated the matter and publicized that our company had carried out illegal and criminal activities and was subject to inspection and crackdown, which caused great damage to our company's brand image.
The impact has caused great losses to our company. Here, we have entrusted this incident to Donghai Xinlan Law Firm, who have full authority to carry out rights protection and claim work on our behalf. We need justice, and at the same time, we also want to express our gratitude to Donghai Xinlan Law Firm.
All consumers and customers prove that our Dongqi company is a company that abides by laws and regulations and does not have any illegal or criminal behavior.
Finally, our company has made a commitment to the society. From today on, if there are any quality problems with the products purchased from our company, you can come to the after-sales department with the problematic products and have them authenticated by a completely independent third-party agency. As long as the appraisal is
For quality problems of our products, we will compensate three times the amount in accordance with relevant laws. In addition, our company also promises that as long as there is a problem with the product, our company will compensate consumers 10 million yuan. This promise is always valid.
…”
Su Wanqi made the most official statement on behalf of Dongqi Company. Because Dongqi Company spent a large amount of money to hire these media, and also hired special public relations companies and Internet companies for publicity and guidance, the matter spread very quickly.