After Shen Dapeng straightened up, he looked at the crowd below again.
"As Wanhai Plaza, which has a certain reputation in the local area, something like this happened, which not only infringes on your consumer rights, but also reflects some loopholes in our company's management!"
"As the operations director of Wanhai Plaza, I have great shortcomings in my personal work. I apologize to everyone here again!"
After saying that, Shen Dapeng bowed deeply to the crowd again.
For a moment, the originally silent conference room suddenly became noisy, and people started talking one after another.
“This young man is nice and his attitude is very sincere!”
"Something happened, and no one from Wanhai Plaza came out to explain. Who would have thought that this operations director would take the initiative to take responsibility for his mistakes? Just because of this, I feel very comfortable in my heart."
"I listened to this colleague of mine talk about what happened to everyone, and I roughly understand the situation." Shen Dapeng said, pointing to Li Bing beside him, "I know that everyone has a lot of grievances, and now I will give you a full understanding of the situation."
At that time, you can talk about what’s going on.”
Shen Dapeng's polite attitude made most consumers have a good impression of Shen Dapeng. As soon as he finished speaking, the crowd suddenly became quiet again, and no one spoke first.
"Well, in order to allow everyone to speak freely, let's take turns, starting from the first row."
Li Bing hurriedly asked everyone to start in order, and then each of these consumers told their experiences.
Judging from what these consumers said, it was all caused by the two newly settled merchants selling fake and shoddy products.
The first store sells small household appliances. When the initial review was conducted, they were all genuine products and had formal product certificates. However, within a few days of opening, they attracted the attention of some consumers in the name of low-price promotion.
Under the inflammatory promotional words, this group of consumers purchased some small household appliances.
However, within a few days after buying it, either there was a problem with the circuit and the appliance burned out, or it failed to achieve the expected results. Some rice cookers that I bought could not even cook porridge and could not be used at all.
Another shop sells fashionable snacks. The procedures were still complete during the initial review, but who knew that the snacks sold were either expired food or not authentic in taste. They were simply imitations of other people's genuine food, and some even contained basic preservatives.
No.
Some of these consumers were discovered early, so no further harm was caused, but some consumers developed symptoms such as nausea, vomiting and diarrhea after eating these snacks, and went to the hospital to get a sling bottle, and the symptoms were relieved.
After listening to everyone's narration, Shen Dapeng's brows furrowed more and more.
He did not expect that the practices of these two merchants would be so despicable, nor did he expect that their actions would cause such great harm to these consumers.
Small household appliances are full of various minor faults. If a major fault causes a circuit accident, it will be a serious matter.
In addition, snacks are food. Fortunately, these consumers do not have serious symptoms. If they eat them and the symptoms are serious or even fatal, then not only this merchant, but also the entire Wanhai Plaza will be implicated.
The impact caused now is already very serious. If it causes human life, the impact will be even more serious. Not to mention paying compensation for human life, the entire square will be closed for rectification.
When the time comes for business to begin, and with all the news about the fatal incident at Wanhai Plaza, the business of the plaza will definitely plummet, and there is a risk of even going bankrupt.
And those two unscrupulous merchants ignored them after the incident and simply closed their doors and ran away. How can such irresponsible behavior not make people angry?
The more Shen Dapeng thought about it, the angrier he became. He slammed the table and stared at Li Bing coldly, "Those two merchants can't find anyone now?"
Li Bing was startled, and after realizing it, he nodded hastily, "Director Shen, the store clerks can't even be found. Before you came, I had called their managers separately, but the phones were all turned off!"
"Shut down everything?" Shen Dapeng frowned and looked at Li Bing in disbelief.
"That's right, I called several times and they all turned off!" Li Bing confirmed again.
Shen Dapeng did not speak. After thinking for a while amid the murmurs of the crowd below, he firmly raised his head and looked at the crowd below.
"Don't worry, everyone, today I, Shen Dapeng, will resolve this matter in front of everyone. If it cannot be resolved, I will resign as the operations director immediately!"
After Shen Dapeng finished speaking word by word, the crowd below was silent for a while, and then burst into thunderous applause.
"Okay, well said!"
"This is the attitude to solve the problem, good job!"
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"Director Shen, you are a good young man. Just because I am saying this to you, I am not going to let you lose the ten dollars I spent."
The last person who spoke was a middle-aged man wearing glasses who looked very cultivated.
Previously, he spent more than ten yuan to buy an electric shaver from a merchant selling small household appliances, but it couldn't be charged when he took it back. He was angry, so he went to find it.
Everyone was infected by Shen Dapeng's resolute attitude, and the resentment that had accumulated in their hearts gradually disappeared. At this time, all eyes looking at Shen Dapeng were full of admiration and emotion.
"Everyone, please stop talking. As the director of operations, this is a mistake in my work. Once a word is broken, it will be hard to follow up. I, Shen Dapeng, do what I say!"
After Shen Dapeng finished speaking righteously, he asked Li Bing to hand over the information of the two merchants and read it carefully.
Both merchants were approached by Zhu Yuanfeng. When something went wrong, not only did Zhu Yuanfeng turn a blind eye and let him handle the matter, but what was even more strange was that the two merchants actually sold fake and shoddy products at the same time and closed down shop at the same time.
, and could not be contacted at the same time.
The signs were very obvious. Shen Dapeng took out his phone with a doubtful attitude and called the two merchants' contact information.
As Li Bing said, both phones were turned off.
Shen Dapeng put down the phone and thought that since Zhu Yuanfeng had found these two merchants, he should call Zhu Yuanfeng to ask about the situation.
But he quickly rejected this idea. Zhu Yuanfeng had clearly set a trap for him, and he must have thought up a set of words. When he called, Zhu Yuanfeng must have pushed it from two to five.
Skim it cleanly yourself.
However, what should I do if I cannot contact the merchant now?
You can't keep putting it off like this, right?
There must be a solution, otherwise none of the consumers sitting below will be able to agree.