Returning to Antai Hospital, Liu Miqiao underwent a neurosurgery.
Zhu Yaguang is the surgeon, and he is the first assistant.
Zhu Yaguang's current skills have been greatly improved after correcting some common mistakes.
Liu Muqiao is willing to be a ladder. Only when the team climbs up can the hospital truly grow.
The operation was not completed. After the key steps were completed, he came down and then saw several patients at the Special Wound Surgery Department.
Patients in this department come from the widest range of places, speaking a wide variety of dialects and coming from at least 15 provinces.
There are many weird patients, but the most common ones are diabetic patients.
Liu Muqiao has several ancient prescriptions specifically for treating diabetic foot. Such patients can be cured in about one course of treatment and half a month.
This effect is quite good.
You know, in the past, the most common treatment method for diabetic foot was amputation, section by section.
Now it can be cured in half a month, and this information has quickly spread to many places.
After Liu Muqiao finished treating the wound patient, he looked at the time and saw that it was time to get off work.
When he came to the office, Jiang Wei said: "We are on time today. Let's go to the cafeteria. They are all already here."
I still don’t know who I invited.
When he came to the cafeteria, Liu Maqiao was slightly surprised. There was a group of women's soldiers.
Su Yajuan, Liu Xu, Liu Miao, and even Zhao Jing and Xiao Huang.
Two little yellows.
The other one is Xiao Huang, a clerk in Jiang Wei’s office.
Plus Jiang Wei, 7 women.
"Seven fairies!" Liu Maqiao said with a grin.
"Seven fairies don't mean seven fairies, but seven sisters. Who are your beloved seven fairies?" Jiang Wei said with a smile.
Liu Muqiao said: "It's all, it's all."
"What a beautiful idea!" several people said at the same time.
"Okay, neither, none." Liu Miqiao quickly corrected.
"Oh!" A few more people cheered.
"No kidding," Zhao Jing is the director of the nursing department, also known as the chief nurse. She and Liu Miqiao don't have much interaction. Today, it was a coincidence that she came here. She said, "Liu Miqiao, the nurses in both of your centers are all
Carefully selected, each one is as beautiful as a peach blossom. There is one thing you must pay attention to. You must restrain your subordinates."
Liu Muqiao said: "Aren't the nurses in my two centers also under your control? You must strictly demand them."
Zhao Jing said: "The nurses in the neuropsychiatric center were all in charge of Xiang Lifang, and I didn't take care of them. I didn't take care of the pancreatic and liver surgery department. I just took care of a group of ugly and old nurses. As a head nurse, my price has dropped."
."
At this time, the waiter came in. The swimming crab was big and fat. Zhao Jing quickly stopped talking and reached out to take the plate.
Zhao Jing is not too old, only 29 years old. She and Sun Tao were both competitively recruited, and she has been drinking foreign ink for five years.
In fact, it was slowly discovered that those who drank foreign ink and those who did not drink foreign ink have similar abilities, and both need to adapt to the local culture. Therefore, Sun Tao and Zhao Jing competed for the position, and they did not have any special achievements in their positions.
Recently, she discovered a problem: the morale of nurses in general departments was obviously low.
She hopes to talk to Liu Muqiao.
By chance, Jiang Wei is treating guests.
Jiang Wei was originally planning to ask Xiang Lifang to have dinner, but when she saw Zhao Jing coming, she changed her mind temporarily.
Start eating swimming crabs.
"Liu Muqiao, I was just looking for you. Most of the nurses here are new recruits. Not only do they have good looks, but they also have high performance. You left me a group of losers. How should I lead them?"
They."
Liu Muqiao thought for a moment and said: "Envy, jealousy and hatred cannot solve the problem. Chief Nurse, let me give you a suggestion. You can launch an activity in the whole hospital to ensure that your team can also become a gold medal team, and it can also be used by Antai Hospital.
The gold-lettered signboard adds to its beauty. Do you need my valuable advice?"
Zhao Jing said: "I am thinking about how to improve the service and skills of the nursing team. Do you have any valuable suggestions?"
"Carry out family services and treat patients not with indifference or calmness, but with care like family members. This kind of service can be quantified, and it can be seen at a glance whether it is done well or poorly. In this way
A 'star nurse' was born."
"Friendly service? Star-rated nurse?" Zhao Jing slowly chewed on these two concepts.
Liu Muqiao continued: "Yes, if the whole hospital holds a service competition, the brand reputation of Antai Hospital can be greatly improved. Then, the hospital's business will be further expanded, and employees will receive more performance. This forms
This creates a virtuous cycle. From now on, the increased bonuses will be used to reward good services."
Zhao Jing heard this and said happily: "Liu Muqiao, thank you! It's settled! The whole hospital will carry out family services, and the nurses will select star nurses. By the way, from one star to five stars. From now on, we will have a large number of five stars
Nurse. Yes, this is a good idea. Five-star nurses and one-star nurses receive different performance, widening the distribution gap and forming a long-term competition mechanism. Haha, good, very good."
Zhao Jing is indeed happy.
Today she has found a breakthrough in nursing work. From now on, her team will create great value for the hospital.
"Let's go, don't eat!" Zhao Jing stood up, she wanted to go back and make a plan.
"Don't! Take your time and eat the crabs. Our sisters will also help you come up with ideas. The more important the matter, the less urgent it is." Jiang Wei said.
Zhao Jing sat down again and said, "You guys can help me come up with ideas."
Jiang Wei said: "I say, the quantification of service quality is very important, or the tangibility of quality is very important, so the selection of star nurses is very important. I suggest that for the first time, all nurses be awarded three stars
, and then there will be a selection every month, with some rising and some falling. Up four stars, five stars, down two stars and one star. In this way, the difference comes, and then the bonuses are distributed according to the star rating."
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Liu Muqiao said: "Jiang Wei said it well, and he was awarded three stars."
Liu Miao said: "I thought that starting from scratch and rising from one star to five stars. If you arrange it this way, there will be pressure."
Jiang Wei said: "This is the key. If most of them don't have stars and only a few have them, isn't that the only way to motivate nurses who do well? Do nurses who do well still need incentives?"
Zhao Jing kept nodding her head, "Yes, that's it, all awarded three stars, everyone is under pressure."
Everyone talked to each other, and soon the plan for the "family service" activity came out.
Liu Muqiao concluded: "Service should not only pursue satisfaction, but also pursue 'touching'! Only 'touching' can produce a good reputation. Therefore, the core of service is still two words, 'touching'. This is what your care
The department needs guidance."
Zhao Jing thought about it carefully for a while and said, "This is a brand new concept. Okay, Liu Miqiao, how about you give a lesson to the nurse one day?"
Liu Muqiao shook his head and said, "How to do it specifically depends on you who have drank foreign ink. I'll forget about it. The only way I can help with the nursing work is to do the puncture. I can help you train for this."
"Liu Miqiao, when you mentioned puncture, I want to criticize you. A year ago, you only helped me train a few people, Shanshan, Xiaofangzi and five others. In other departments, you promised me but you have not yet fulfilled your promise."
Liu Muqiao said: "You have also seen it. Do I have time? Okay, you choose a batch and I will help you train a few times."
"It doesn't work a few times, at least 20 times."
Liu Muqiao made a face.
20 times means 20 days, 1 hour a day, which is not easy.
What Liu Muqiao is most in need of is time.
This chapter has been completed!